An Experiment in Empathy

Aug 2020

I took an IDEO course that taught me different techniques for gaining insights into user interactions. I looked into the commuting experiences for people who have physical disabilities. Crowded public transportation systems are an inconvenience for those without a physical disability but I suspected that an inconvenience for some could be outright dangerous for those with a physical disability. Below is a final report I presented to my working group and co-workers.

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